Refund policy

Exchange & Return Policy

Last updated: November 4, 2026

Thank you for shopping with us! Each item is made especially for you when you place an order. Please read our return and exchange policy carefully before making a purchase.

1. Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for reasons such as:

Ordering the wrong size or color.
Changing your mind after placing an order.
Deciding that you no longer want the item.

We encourage you to carefully review our size charts and product descriptions before completing your purchase.

2. Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

Please include:

Your order number.
A brief description of the issue.
Clear photographs showing the damage, defect, or incorrect item.

We will review the issue and, where applicable, arrange a replacement or refund at no additional cost to you.

You do not need to return a damaged or defective item unless specifically instructed.

3. Lost Packages

If your order has not arrived, please contact us so we can investigate.

For packages marked as delivered but not received, we recommend first checking with your local postal service or neighbors. We will do our best to help resolve the situation.

4. Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow some time for your payment provider to process the refund.

5. Cancellations

Orders are processed shortly after being placed. Therefore, we cannot guarantee that an order can be cancelled or modified once it has been submitted.

If you wish to request a cancellation, please contact us as soon as possible.